Transformation leadership & strategic planning
* Project & Programme leadership, planning, governance & assurance
* Corporate/shared services uplift (Finance, Risk Management, Human Resources)
* Technology, Cyber Security & Operations Management uplift
Stakeholder management & business change execution
* PMO transformations & restructures.
*Project methodology embedding.
* Consolidation, offshoring & outsourcing (processes or divisions)
* Customer engagement programmes (VOC/NPS/RTF)
Unified communications & contact centres
Unified communications & contact centres
* Product/marketing & customer reorientation projects
* Unified communications & technology integrations
* Contact centre operations management, efficiency and business planning.